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September 22, 2009
Patient Feedback toolkit - Picker Institute
The Picker Institute has produced a practical toolkit for gathering, understanding and using patient feedback to bring about improvements to healthcare services. The guide is based on what patients say is important, and what healthcare staff tell us works. Visit their website to download the publication www.pickereurope.org/usingpatientfeedback
To view more examples of good practice in using patient feedback to bring about improvements visit the Good Practice Database www.pickereurope.org/goodpractice/
Posted by S.Austin at September 22, 2009 12:26 PM